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FAQ 1

FAQ

GENERAL INFORMATION

What time is check-in and check-out?

Check-in from 3:00 PM. Check-out by 11:00 AM.

What are the reception hours?

Reception service is available 24/7 for bookings of the entire property.

What languages are spoken at reception?

Italian and English.

Where is the property located and how can it be reached?

The property is immersed in nature. Public transport does not reach it. Buses stop in central Nicolosi (about 2 km away). Using your own transport is recommended. Shuttle service available.

Is there parking at the property?

Yes, free parking.

Does the property have an elevator?

No.

What accessibility features does the property have?

The ground floor is fully accessible. The first-floor apartment has 25 steps.

Does the property have Wi-Fi?

Yes.

Are pets allowed?

Yes.

Is there a luggage storage service?

Yes.

What comforts are offered in the rooms?

Soundproofed spaces, wood-burning or pellet stove, full kitchen with induction hobs, hairdryer, barbecue, outdoor gazebo, washing machine, 32" HD TV with apps, and Wi-Fi.

Is there a tourist tax?

Yes.

Which credit cards are accepted for payment?

Visa, V PAY, Mastercard, Maestro, American Express, Discover, Diner, and major circuits.

CHECK-IN / CHECK-OUT

How does check-in take place at the property?

In person during daytime hours. Self check-in available outside standard hours.

Is early check-in possible?

Yes, on request and subject to availability.

Is late check-out possible?

Yes, on request and subject to availability.

PROPERTY & SERVICES

Is there a shuttle service to/from the property?

Yes, available for any destination in Sicily.

Is there an electric vehicle charging service?

Yes.

Can children stay at the property

Yes.

Does the property have a private beach/beach club?

No, the property is located in the mountains and has a private park.

Do you provide beach towels?

Yes.

Available sports services

E-bike rental available. The property is located on a very popular mountain bike route.

ROOMS

Are cribs and children’s beds available?

Yes.

Do you have accessible rooms?

Yes.

BREAKFAST

Is breakfast included?

No.

What time is breakfast served?

From 7:00 AM to 10:30 AM by order.

Where is breakfast served?

In winter, in the room with fireplace. In summer, outdoors on the terrace or in the private spaces of the accommodations.

What type of breakfast is served?

International.

Are there options for celiac, vegetarian, and vegan guests?

Yes.

RESTAURANT & BAR

Is there a restaurant at the property?

Yes.

Are there options for celiac, vegetarian, and vegan guests?

Yes.

Is there a bar at the property?

Yes.

SPA, POOL & GYM

Is there a Spa/Wellness Center at the property?

No.

Is there a pool at the property?

No.

Is there a gym at the property?

No.

ACTIVITIES, EXPERIENCES & EVENTS

Does the property have a concierge service?

Yes, on request.

Do you organize tours and excursions in the surrounding area?

Yes, trekking, volcanological excursions, local tours, and 24/7 holiday planning.

Available experiences

Cooking lesson, wine tastings, quad excursions.

Is it possible to organize weddings or private events?

Yes, any type of private event. There is an outdoor wooden chapel.

PAYMENTS & CANCELLATIONS

What are the cancellation terms?

Free cancellation up to 10 days before arrival. After that, a 30% penalty applies. From 48 hours before arrival: 100% of the amount.

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